How can I write a course review?
If you passed 80% of course you can leave a review on the course. At any time you will be able to edit or delete your own review.
What is a deadline?
Deadline is a date or time before which assignments must be done. Deadlines are set in every module. After a soft deadline you get less points (number of points is set by the instructor), after a hard deadline no points can be gained. Terms are stated in the course syllabus.
Please note that Stepik only accounts for time of saving the answer, not the pressing the Submit to check button. So, if you submit your answer a minute before the deadline and our server is under severe load, you may not fit in the deadline.
How does your system keep track of deadlines?
All deadlines and dates of course opening/closing are in local time of your device and are not tied to the instructor’s local time. For learners in every hour zone a deadline comes simultaneously.
Can I still join a course if I missed the deadlines?
Yes, you can, because all the course materials are still accessible. If the instructor decides to close the course to update it or to relaunch it you will be notified via email. Note that if the deadlines have already passed you won't be able receive the score for the assignments and to earn a certificate until the course is relaunched.
I'm completing assignments but my score doesn't increase. What's wrong?
You cannot receive any score if the hard deadline has passed, so check the deadlines in the course syllabus.
I’ve gotten the score required for the certificate but haven't received it yet. Why?
If the course you're taking has deadlines then you have to wait until the last deadline to receive your certificate. If you're taking a self-paced course (without deadlines) your certificate will be issued automatically within 24 hours.
I've already received my certificate but I continue to work on the assignments and receive additional points. Will my score on the certificate change?
The achieved score will be updating as you get more points. Certificates update within 24 hours.
Why don't I receive any news or letters from Stepik?
You can manage your email notifications in your profile settings.
How do I disable sign-up through social networks?
If you want to disable the account you used at first sign-up at Stepik via a social network, first you need to set a password (Profile --> Settings --> Set a password), then disable the sign-up through social networks.
I have problems with encoding
If you insert text comment, use dollar symbols in the following combination: $ \$ $ text $ \$ $, as the platform automatically perceives text between $ and $ as LaTeX formula.
Why are formulas displayed incorrectly?
Most often, it happens due to the third-party browser extensions. One of them is Zenmate VPN. As soon as you disable the extensions, everything will be normal.
Can I get a copy of a certificate in another language?
Unfortunately, you can only get a standard certificate in the language of the course.
Why can I not edit my comment?
You can only edit comments within 24 hours.