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  3. Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

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  • I can't log into my account
  • How do I change my email?
  • How can I pay for a course now?
  • How do I change my first and last name in my certificate if they are incorrect?
  • How do I delete my account?
  • If you have problems with video on the computer
  • How to get a refund for a paid course
  • How do I reset my password?
  • I accidentally left a course I had already paid for. What can I do to get back?
  • Why is my progress different in the app and the web version?
  • How do I get a course certificate?
  • What to do if I have problems with video on my mobile device?
  • How do I delete my course progress?
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